Privacy Policy

We collect the following types of information:

Information you provide: Name, email address, phone number, district/location, role on the platform, and any profile information you choose to add. For businesses, we may collect business name, registration number, and business type.

Verification documents: When you choose to verify your account, you may upload a copy of your National ID, land title, or business registration certificate. These are used solely for identity and business verification.

Transaction data: Records of produce listings, orders, payments, and bookings you make through the platform.

Usage data: How you interact with the platform — pages visited, features used, and time spent. This helps us improve the product.

Device and connection data: IP address, browser type, and device type for security and fraud prevention purposes.

We use your information to:

• Create and manage your account on the platform
• Facilitate transactions between buyers and sellers
• Send you relevant notifications about orders, prices, and advisories
• Verify your identity and build trust with other users
• Prevent fraud and ensure platform security
• Improve our products and services through usage analysis
• Comply with applicable laws and regulations in Uganda

We will not use your information for purposes beyond those listed above without your explicit consent.

We do not sell your personal information to third parties.

We may share information in the following limited circumstances:

• With other users: Your name, role, district, and listing information are visible to other verified platform users to facilitate transactions.
• With service providers: We work with trusted technology partners (hosting, payment processing) who process data only as instructed by us.
• For legal compliance: If required by Ugandan law, court order, or regulatory authority.
• Aggregate statistics: We may share anonymised, aggregate data (e.g., total transactions by district) with partners and the public. This data cannot identify you.

We take the security of your data seriously and implement industry-standard measures including:

• All passwords are hashed using bcrypt — even Omukutu staff cannot see your password
• HTTPS encryption on all platform connections
• Database access restricted to authorised personnel only
• Regular security audits and monitoring

However, no system is 100% secure. We encourage you to use a strong, unique password and to report any suspicious activity to security@omukutu.ug immediately.

We use session cookies to keep you logged in while using the platform. These cookies expire when you close your browser or log out. We do not use tracking cookies or advertising cookies.

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate information via your profile settings
• Request deletion of your account and associated data
• Object to certain uses of your data

To exercise any of these rights, contact us at privacy@omukutu.ug. We will respond within 14 business days.

Omukutu Uganda is intended for adults (18 years and above) engaged in agricultural activities. We do not knowingly collect personal information from children under 18. If we become aware that a child has registered, we will delete the account promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify registered users of material changes via email or an in-platform notification at least 7 days before the changes take effect.

For privacy-related questions, requests, or complaints:

Email: privacy@omukutu.ug
Post: Omukutu Uganda, Plot 12 Kampala Road, Kampala, Uganda
Phone: +256 700 000 000